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Customer care

We’re here to Help

Our customer care team is here to assist you with any questions, concerns, or issues you may have.

We’re Here to Help

More ways to contact us

Whatsapp chat

Our customer care team is here to assist you with any questions, concerns, or issues you may encounter.

Email support

Send us an email at connect@vandoos.food and we’ll respond within 48 hours.

  • What makes Vandoo's cookies different from other brands?
    Vandoo's cookies are made with 100% natural ingredients, without artificial flavors, chemicals, preservatives, or harmful additives. We use traditional recipes, ensuring our cookies are both delicious and fresh. Except Shrewsbury, all our cookies are free from maida (all-purpose flour). We use real high quality unsalted butter and there is no Vanaspati (Dalda), Palm oil, any other veg fat. Since we do not use any artificial preservatives which may be harmful, we use innovative techniques for packaging our products.
  • Are Vandoo's cookies suitable for people with dietary restrictions?
    Yes! We offer a variety of cookies made with wholesome ingredients like wheat, millet, and cow ghee. All our cookies can be enjoyed as the all-time snack by people of all ages and those looking for natural options. However, we recommend checking individual product details provided on the box if you have specific dietary needs or allergies.
  • How do I store Vandoo's cookies to keep them fresh?
    To maintain freshness, once you open our cookies box, transfer and store them in an airtight container at room temperature. Avoid exposure to moisture and direct sunlight. Our cookies are made without preservatives, so consuming them within a few weeks of purchase is ideal for the best taste and texture.
  • Do you offer gluten-free or vegan options?
    Yes, our Raagi Jaggery Millet cookies are gluten-free. Though many people think that Millet food products are not tasty, you must try our Raagi cookies. They are just yumm...
  • Can I order a custom assortment of cookies?
    Yes! We offer assorted boxes with a selection of our popular flavors, such as Kesar Pista, Choco-chip, and White Chocolate-Chilli. If you would like a custom assortment, feel free to reach out to us, and we’ll be happy to help you create the perfect mix.
  • Where are Vandoo's cookies made?
    Our cookies are proudly made in Pune, India, using locally sourced, high-quality ingredients. We take great care in ensuring each batch is crafted with precision and love.
  • How can I place an order?
    You can browse our full range of cookies on our website and place an order directly from our shop page. We offer delivery across India, and you can choose from a variety of payment methods for a seamless experience.
  • Do you offer bulk orders for events or corporate gifts?
    Yes, we offer bulk orders for special occasions, corporate gifting, and events. Our assorted boxes are perfect for sharing. Please contact our sales team for more information on bulk pricing and customization options.
  • Can I track my order?
    Yes, once your order is placed, you will receive a confirmation email with tracking details. You can use this information to monitor the delivery status of your cookies.
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